01
Follow-up
A family visited three Sundays ago. Someone said they'd call. Nobody knows whether anyone did.
A guest becomes a next step with an owner and a date on it — on a board that shows you what nobody has picked up.
- Every follow-up has one name against it, so it is never everyone's job and therefore no one's
- The board ages what's open: a step nobody owns doesn't disappear, it gets louder
- A kanban view for working the week, and an analytics view for asking whether the week worked
- Guests, absences, baptism questions, and care hand-offs all land in the same place









