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What actually happens when you leave Planning Center

No import button, no vanishing history — a realistic look at what transfers by hand and what gets simpler.

8 min read

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Nobody switches church software on a whim. By the time a bivocational pastor or a part-time secretary starts looking at alternatives, there is usually a specific irritation behind it: a bill that crept up as the church added people, a staff-permissions setup that took longer to configure than it saved, or a tool built for a 2,000-person church that a congregation of 150 never asked for. The question that actually matters is not whether the grass is greener. It is what Tuesday afternoon looks like three weeks into the move.

This is a walk through that Tuesday afternoon — what transfers by hand, what does not transfer at all, and where the smaller tool genuinely takes weight off the volunteer who has been carrying it.

There is no import button, from either side

Start here, because it is the fact that changes every other decision. Moving off Planning Center does not mean clicking export on one end and import on the other and watching years of records land in a new system intact. A CSV export from Planning Center is a spreadsheet: rows of names, emails, addresses, giving totals. Getting that into a new record system means someone reading that spreadsheet and entering it, person by person, household by household.

That is true of most tools built for small churches, and it is true here. There is no CSV import feature. What is on offer instead is simpler and more honest: send the spreadsheet, and the load is done by hand, for free, rather than pretending an automated import will get the households and the relationships right on the first pass. Automated imports are notorious for splitting a family into four disconnected rows or merging two unrelated Smiths into one. A person actually reading the file catches that. A script usually does not.

If your church has already tried to escape a spreadsheet once, this will feel familiar. See moving your church off spreadsheets for what that first move usually gets wrong.

What transfers by hand, and in what order

Do not try to move everything in one weekend. Churches that attempt that tend to give up halfway through and run two systems badly instead of one system well. A more realistic order:

  • People and households first. Names, contact information, and who lives with whom. This is the record everything else hangs off of, so it is worth doing carefully rather than quickly.
  • Serving teams next. Who serves on what team, and whether their background check is current. This is usually a short list per team, not hundreds of rows, so it goes faster than people expect.
  • Groups after that. Group names, who leads them, who is in them. Membership churns constantly, so do not chase perfect historical accuracy here — get the current roster right and move on.
  • Giving last, and only as far back as you need it. Most churches only need the current calendar year for statements, plus whatever prior year a donor specifically asks about. Re-typing five years of contribution history that nobody will ever query is a week of unpaid volunteer labor spent on data nobody will read.

If your existing records are messy — duplicate people, households that were never linked, members who moved on years ago and never got archived — this is also the moment to clean that up rather than carry the mess forward. Cleaning up a church database covers how to do that pass without losing anyone real in the process.

What genuinely does not exist on the other side

Be honest with your team about this before you commit a single evening to re-entering data. A smaller, flatter tool is not a smaller version of Planning Center with the same features at a lower price. Some things are simply not there, and no amount of configuration adds them back:

  • No child check-in kiosk. If your children's ministry depends on a printed name tag and a matching parent claim tag every Sunday, that workflow does not exist here at all.
  • No online giving. Giving gets recorded and tracked, with goals and trends and printable year-end statements. It does not take a card or a bank transfer. If your church relies on a giving page for Sunday-morning convenience, that stays with your payment processor, not with your records system.
  • No email or text messaging. Nothing here sends anything to anyone. Reminders, newsletters, and text alerts stay wherever they live today.
  • No staff roles or restricted permissions. One login per church, and that login sees everything. If part of the appeal of your current setup is limiting what a given volunteer can view, that control is not available.
  • A 7-day card-on-file trial. It starts with $0 due today and rolls into the $19 monthly plan unless canceled. The public demo remains a separate no-account preview.

None of that is a defect to be fixed later. It is a different bet: a small church running one login, one flat monthly price, and a shorter list of things to configure, in exchange for the messaging, payments, and check-in staying in whatever tools already handle them well.

Where the month after actually gets simpler

The honest case for switching is not that everything gets easier. It is that a specific handful of frictions go away. A flat $19 a month instead of pricing that moves as your directory grows means the treasurer stops recalculating the bill every time the church adds a family. One login instead of a permissions matrix means nobody spends an evening figuring out what a new volunteer should and should not be able to see. And giving statements that generate and are ready to print at year end save the treasurer a January that used to disappear into spreadsheet formulas.

If you are still deciding whether any smaller tool is the right move — not just this one — it is worth stepping back from the switch itself and asking what your church actually does every week, rather than what a vendor demo shows you. Choosing church management software walks through that from the jobs backward.

Attendance entry stays simple; Sunday school is read-only

This is a specific and sometimes surprising trade-off worth calling out on its own. A secretary can add or edit an attendance gathering with a named roster or one headcount, then read the trend across past weeks. It is not a Sunday-morning kiosk and it does not print labels. Sunday school class rosters remain a view rather than a place to add or edit a class.

For a church whose main use of attendance data is watching for a slow decline before it becomes a crisis, that is often enough. For a church that wants attendance logged inside the same system every week without a manual step, it is a real gap, not a rounding error, and worth testing against your actual habits before you commit.

The year-end statement question, specifically

Giving statements are frequently the deciding factor, so they deserve their own answer. Contributions are recorded, edited, and deleted as corrections come in, tracked against giving goals, and charted as trends over time. At year end, statements generate directly from that record and are ready to print — no separate spreadsheet reconciliation the week before tax season. What does not exist is a payment button that puts money into the account in the first place; the giving module records what already happened, on whatever schedule your church already uses to collect it.

If your treasurer's January currently involves matching a giving platform's export against a spreadsheet by hand, year-end giving statements walks through what that process looks like once the record and the statement come from the same place.

A realistic four-week plan, if you decide to move

Week one: enter people and households, starting with anyone active in the last twelve months. Week two: serving teams and background-check status, then groups and their current rosters. Week three: this calendar year's giving, entered or loaded from your export, plus a quiet dry run — one Sunday where your team uses the new system alongside the old one, not instead of it. Week four: fix whatever the dry run exposed, finish any prior-year giving a specific donor actually needs, and set the date you stop paying for the old tool.

That plan assumes evenings and a volunteer or two, not a staff of data entry clerks. It also assumes you accept the two hard trade-offs going in — no automatic import, and no attendance logging inside the tool itself — rather than discovering them halfway through week two. A switch planned around what is actually true costs a predictable few weeks. A switch planned around what a sales page implied costs those same weeks twice.

Frequently asked questions

Will our giving history come over automatically?
Not by an import button — nothing does. A volunteer or your church secretary re-enters contributions by hand, or you send a spreadsheet export and someone loads it for you for free. What survives the move is what you choose to type in: names, dates, amounts, and funds. Nothing carries over on its own.
What do we lose if we leave Planning Center?
Anything Planning Center does that a simpler tool does not: a child check-in kiosk, online giving that actually processes a card, email and text messaging, and staff roles that limit what a given volunteer can see. If any of those are load-bearing for your church today, weigh that honestly before you switch anything.
How long does a realistic switch take?
For a church of 100 to 200 people, plan on two to four weeks of evenings, not a weekend. People and households first, then serving teams and groups, then a giving history as far back as you actually need it for statements. Attendance history is the one thing worth exporting and keeping, since it will not be re-entered.
Do we have to switch everything at once?
No, and it is usually a mistake to try. Many churches run both for a Sunday or two: finish entering people and teams, do a live weekend, fix what looks wrong, then stop paying for the old tool. The overlap costs a little, but it is cheaper than discovering a gap in front of the whole church.
Is switching worth it for a small church?
That depends on what is actually broken. If Planning Center's price or its staff-role complexity is the pain, a flatter, simpler tool can be a real relief. If the pain is a feature you use every week — check-in, online giving, messaging — a switch trades one frustration for a bigger one. Match the tool to the job, not the other way around.